Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: How long does shipping take?
A: Most orders ship within 2-3 business days. Delivery times vary:
- USA: 3-7 business days
- International: 7-15 business days
Track your order at celiabdress.com/track-order
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all orders over $100 (US only).
2. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days for unworn items with tags. Start your return at celiabdress.com/returns
Q: Can I exchange for a different size?
A: Yes! Follow our return process and place a new order at celiabdress.com
3. Sizing & Fit
Q: Where can I find size charts?
A: Detailed measurements are available at celiabdress.com/size-guide
Q: What if my item doesn’t fit?
A: We offer free returns for store credit or exchange.
4. Payments
Q: What payment methods do you accept?
A: We accept:
✓ All major credit cards
✓ PayPal
✓ Apple Pay
Q: Is my payment secure?
A: All transactions are encrypted for your protection.
5. Product Care
Q: How should I care for my dress?
A: We recommend:
- Hand wash cold
- Lay flat to dry
- Low iron if needed
Q: Do you offer repairs?
A: Contact us at celiabdress.com/contact for assistance.
6. Account Help
Q: How do I reset my password?
A: Use the “Forgot Password” link at celiabdress.com/login
Q: Where can I see my order history?
A: Log into your account at celiabdress.com/account